Estes Express Tracking

Estes Express, the largest privately-owned freight transportation carrier in the United States, boasts a workforce of over 18,000 dedicated employees. In a quest to enhance their operational efficiency and keep pace with their customers' evolving demands, Estes turned to Pega, a cutting-edge technology solution. Prior to adopting Pega, the company relied on cab-mounted devices and phone calls for daily work management, while dispatchers employed a combination of systems and manual processes to handle pickup and delivery routes.

Recognizing the need for a more streamlined approach, Estes sought a comprehensive solution that would not only simplify their complex freight rating but also accommodate over 20 million business rules residing on their mainframe. The envisioned system aimed to promote reuse and agility, aligning with the growing needs of their valued clientele.

Pega's transformative capabilities empowered Estes to develop a mobile application for freight pickup and delivery, collaboratively designed with input from key business stakeholders. This innovative app now grants dispatchers and back-office personnel enhanced visibility, facilitating more efficient freight movement planning. By leveraging real-time notifications, Estes' Customer Service team gains valuable insights into the location and delivery status of freight, ensuring timely updates and improved customer satisfaction.

Additionally, Pega played a pivotal role in revolutionizing Estes' freight price rating engine, specifically tailored for Less-than-truckload (LTL) companies. This engine empowers Estes to swiftly respond to market changes, generating freight rates and quotes with a remarkable accuracy rate of 99%. Consequently, manual efforts and associated errors have been significantly reduced, liberating the company from the constraints imposed by traditional mainframe-driven applications.